Frequently Asked Questions

Here are some Frequently Asked Questions regarding Kratom, it's effects, Kratom Products, Shipping and Ordering. If you don't find your answer here please feel free to Contact Us directly.


Kratom Questions

Kratom Questions:

General questions pertaining to Kratom.


What do the different Kratom names signify?

This is a very common question and a good one at that. We have added a section of our website to address some of these questions. Please refer to our Kratom Blog Section under the Kratom Strains and Names Sub-Category.

What are the different Kratom varieties?

This is a very good question. We have added a section of our website to address some of these questions. Please refer to our Kratom Blog under the Varieties of Kratom Sub-Category.

Is Kratom Legal?

Kratom is legal in a majority of the United States. A few states have made possession of certain Kratom alkaloids illegal, which makes the leaf itself illegal. Currently, Alabama, Arkansas, Indiana, Tennessee, Vermont and Wisconsin are states that have banned this amazing leaf. As laws are constantly changing, be sure to verify its legality in your area before making a purchase. Although the DEA added Kratom to its Items of Concern list, as is done with nearly all popular new supplements, it was done over 4 years ago, and it was found not to cause harm. In fact, the DEA recently reported that they would no longer pursue Kratom in its attempts to make it illegal for the general public. Many states classify Kratom as a food product. Kratom is illegal in Australia, Malaysia, Myanmar (Burma), and Thailand.

What is Kratom Tea?

The description below is for informational purposes only. Kratom tea can be made with any crushed leaf strain of Kratom.

  • 50 - 60 grams of crushed kratom leaves are put into a pot.
  • 1 liter of water is added.
  • The mixture is boiled gently for approximately 15 minutes.
  • The tea is then poured through a strainer into a bowl and the liquid is saved.
  • The leaves are squeezed into the strainer to get as much of the liquid out as possible.
  • The leaves are added back to the pot and an additional 1 liter of fresh water is added. Steps 2 and 3 are repeated.
  • When the leaves have been strained a second time, they are discarded.
  • The liquid from both pulls is put back into the pot and boiled until the volume is reduced to 100 ml.
  • The tea is continually boiled until the smallest amount of liquid is left before turning into syrup. If the consistency becomes like syrup, it must be removed immediately to prevent scorching.
  • Most tea drinkers will add honey and follow the tea with water, juice or soda. The above mixture would yield enough to be used 14 times.

The Kratom tea is perishable like any other food or drink product so users keep it refrigerated and discard it after 4-5 days if not used.


Product Questions

Product Questions:

Common questions regarding Online Kratom products.


Does your Kratom contain any extra additives?

Our Kratom products are 100% Natural and organic with no artificial or synthetic additives what so ever in any of our products.

I am new to Kratom, what do you suggest?

Unfortunately we are not medical professionals and cannot suggest what type or how much to take. However, many of our customers greatly enjoy our Brahma Bali and Shiva Maeng Da. Our Shiva Maeng Da tends to be more energetic than our regular strains of Kratom, so keep that in mind if your new to Kratom. Our Brahma Bali is a combination of White and Red vein Borneo. As a rule, customers find the red strains to be more energizing so the combinations of these Borneo’s make for a great middle ground. If you're not new to Kratom and are looking for something with more energy, then our Kratom Fusions are a great pick. Most of our Fusions contain 10% Kratom extract which provides a stronger energy effect. Our Ganesha, Durga, Samsara and Indra Fusions are equally good but unique in their own right depending on your preference. We've just released the first of several Kratom Plus Fusion products. Our Kratom Plus Fusion products are similar our regular Fusions, but contain 20% Kratom extract instead of the 10%. Our Samsara Fusion Plus is a great combination of our popular Borneo's mixed with 20% Borneo Kratom Extract. The Kratom Plus Fusions products are not recommended for first time Kratom users. Knowing how Kratom effects you is important before trying any enhanced strain or fusion. Because our Fusion Plus products are stronger, less is preferable for energy.

What is the most energizing strain?

White and Green strains have been reviewed as being more energizing then Red strains. Borneo’s are reviewed as less energizing than the Thai’s. If you are looking for pure energy, customers find the White or Green Thai’s are very popular.

What's the difference between Kratom and Kratom Fusions?

Kratom is the crushed leaf or the leaf ground into a powder form. Fusions are a mix of different strains in powdered form. Many Fusions contain 10 - 20% Kratom extract for more energy.


Ordering Questions

Ordering Questions:

General questions in regards to placing an order at our store.


Can I purchase Kratom wholesale from you?

We do not currently offer this purchase option, but may in the future. Please check back for updates

What forms of payment do you accept?

We accept all major credit cards and checks through a Secure Socket Layer (SSL) Connection.

When will my card be charged and how will it appear on my statement?

Your card will be charged just before your order is packaged and prepared to ship. The charge will appear on your credit card statement as 5 LINE MEDIA LLC.

Is there sales tax added at the time of checkout?

Sales tax has been included in the price. No tax will be added to your order at checkout.

Can I place an order on the weekend?

You can place an order on Saturday. If the order is placed before 12:00pm PST on Saturday it will be shipped the same day. If your order is placed on Sunday it will not ship until the next business day.


Shipping Questions

Shipping Questions:

Common questions regarding shipping policies and procedures.


Do you offer Delivery Services? Can I pick my Kratom up directly?

At this time we do not offer either of these choices, although Delivery Services may be offered locally in the future. Please check back for updates.

(USA) How much does shipping cost? How long will it take to receive my order?

Orders received before 2pm PST, will be processed and shipped the same day. Orders received after 2pm PST will be processed and shipped the following business day (With the exception of Saturdays, which the cut-off time is 12pm PST). Orders will be shipped according to the method you selected at check-out and can be expected per the following schedule (excludes shipments with destinations outside the U.S.). Please contact us for international shipping requests or shipping requests not listed here.

USPS Standard ($3.99):

3-7 days (excluding Sundays and Holidays)

USPS Priority ($5.99):

3-5 days (excluding Sundays and Holidays)

USPS Express ($18.99):

2 days (excluding Sundays and Holidays)

FedEX Overnight ($39.99):

Next Day (excluding Weekends and Holidays)

FedEx 2 Day ($23.99):2 day (excluding Weekends and Holidays)
FedEx Saturday ($59.99):Saturday Delivery (only for purchases on Friday for delivery on Saturday)

(Canada) How much does shipping cost? How long will it take to receive my order?

Orders received before 2pm PST will be processed and shipped the same day. Orders received after 2pm PST will be processed and shipped the following business day (With the exception of Saturdays, which the cut-off time is 12pm PST). Orders will be shipped according to the method you selected at check-out and can be expected per the following schedule. Please contact us for any shipping requests not listed here.

Priority ($19.99):

6-10 days (excluding Sundays and Holidays)

Express ($34.99):

3-5 days (excluding Sundays and Holidays)

UPDATE: Our Canadian Office will be opening very soon. What does this mean for Canadian Customers? This means that the shipping delays will disappear, as we'll be shipping from Canada to our Canadian Customers.

After my order is placed, when is it shipped out?

Orders placed after 2:00pm PST are shipped the following day. Orders placed before 2:00pm PST will be shipped out the same day.

How is my package labeled for delivery?

Your package is sent in an 9" x 12" shipping envelope which will read as below:

5 Line Media LLC
PO Box 766
Fullerton, CA 92836

Are there any areas that you do not ship to?

Due to recent laws passed in Alabama, Arkansas, Indiana, Tennessee, Vermont and Wisconsin, we do not ship to these areas. For respect to foreign and domestic laws, we will not ship to areas where Kratom is deemed illegal.

Because we must rely on services such as FedEx and USPS, our shipping ability is only limited by the areas in which they service. We always go above and beyond to meet our customer needs and will look for solutions if your delivery location is not available by these services. For example: If your address or area is not serviced by one of these companies, they may deliver somewhere close to you and we will let you know what options are available if any.

How does FedEx shipping work if I order on a Friday?

FedEx does not consider Saturday a normal delivery day and therefore charges an additional fee for items delivered or sent on Saturdays. To that end, the FedEx Overnight shipping option selected on Friday will be delivered on the following Monday unless the additional fee is paid for Saturday Delivery. You must select the FedEx Overnight Saturday Delivery option during checkout.

FedEx 2-day shipping will be delivered the following Tuesday

How does FedEx shipping work if I order on a Saturday?

FedEx does not consider Saturday a normal delivery day and therefore charges an additional fee for items delivered or sent on Saturdays. To that end, all FedEx Overnight shipping options selected on Saturday are charged the additional Saturday Shipping Fee. If you select the FedEx Overnight (Standard) option, your order will ship out on the following Monday.

How does USPS shipping work if I order on a Friday?

USPS delivers on Saturdays and depending on your location and service selected (Priority or Express), you may receive your order on Saturday or the following Monday or Tuesday.

USPS Express offers 2 day delivery (excluding Sundays and Holidays) and USPS Priority offers 3-5 day delivery (excluding Sundays and Holidays)

How does USPS shipping work if I order on a Saturday?

Orders placed before 12:00pm PST on Saturday's would be shipped the same day. The service you've selected will determine the delivery time.

USPS Express offers 2 day delivery (excluding Sundays and Holidays) and USPS Priority offers 3-5 day delivery (excluding Sundays and Holidays)

What happens if my order doesn't arrive on time?

OnlineKratom.com packages every order to withstand the beating that can be applied when shipping a product long distances. We make every effort to get your product to you quickly, by the manner which you select at check-out and without issue but we are unable to control problems that may arise from USPS, FedEx or UPS. We cannot assume responsibility for product that is damaged in transit or delayed by the shipping carrier. All orders are tracked and in the event that we show your order was never delivered, we will make every effort to assist you in locating the “lost” order or sending a replacement.

This information can also be found in our Return Policy section.


Website Questions

Website Questions:

Common website related question including features and programs.


What's required for the lifetime 10% Veteran or Compassionate Discount?

Veteran Lifetime Discount: We require a copy of your Discharge Paperwork (DD214) or a copy of your issued Militarty ID.

Compassionate Lifetime Discount: We require a copy of your Physicians Total and Permanent Disability (TPD) form or a State Issued of the same.

How does your loyalty program work?

EARNING POINTS
  • Each new user will automatically be assigned 10 POINTS to start.
  • EVERY DOLLAR you spend on product will translate into 1 LOYALTY POINT (shipping costs are not included in the points program).
  • We will also be running various POINTS-EARNING SPECIALS, PROGRAMS and CONTESTS to earn EXTRA POINTS.
USING POINTS
  • 33 POINTS will equal $1 OFF your order (or 3% REWARD) .
  • Points can only be used in GROUPS OF 33 and your discount is automatically generated at check-out if you have points available for use. In order to allow members of our Veteran/Compassion program as well as customers who may have existing coupons to use their points in conjunction with other discounts, the points discount is automatically applied.
  • For example: on your last purchase, you ordered $90.00 worth of product. This gave you 90 points. On this order, 66 points will be removed from your account to give you a $2.00 discount.
LOYALTY PROGRAM ACTIVITY
  • Loyalty Program Activity can be viewed after you have logged in by clicking on the "Loyalty Program" link on the right-hand side of your Account Page in the "Customer Menu".

Do you have company or corporate Discounts?

If your company has 5 OR MORE EMPLOYEES who order from OnlineKratom.com, send us an e-mail through our “Contact Us” page with the name of the company and the names of the employees who purchase from us. We will verify employment and then each employee will receive a discount code for 5% OFF on every purchase.

Where can I read Customer testimonials for Online Kratom?

That's a wonderful question and we're happy that you asked. Please visit our "Customer Testimonials" section to read some of the amazing feedback that our customers send us weekly.

Is there a benefit if I refer a friend?

FACEBOOK REFERRALS

Please check back soon or updates on this section.

REFER A FRIEND

REFER A FRIEND and get a coupon for $5 OFF. Make sure your friend lists your name in the "How Did You Hear About Us?" section during registration and we will send you a coupon for $5.00 OFF your next order. Note: Customers cannot refer each other. If two people claim to have referred each other, the first order placed will receive the coupon.


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